) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points

-- Learning objectives -- Introduction -- New product development concept -- New product or service

, fantasy and care in contemporary service work / Yiannis Gabriel -- Organizational conditions for positive

-cultural perspectives on servant leadership / Justin A. Irving -- Servant leadership learning communities® : incubators

Connecting knowledge and performance in public services : from knowing to doing / Walshe, Kieran.

The call centre training handbook : a complete guide to learning & development in contact centres /

-time mobility and portability -- Learning at your service. Opener #10: Networks of personalized learning -- The

Personal learning networks : professional development for the isolated school librarian / Harlan

/ Elizabeth Braiden -- Case study of the public sector competitive model -- Applying the learning to SME

Scheckel -- Service learning : developing values and social responsibility / Carla Mueller, Diane M

Learning disabled -- Services for.

Learning commons : evolution and collaborative essentials / Schader, Barbara.