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9. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
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10. 
Cover image for Entrepreneurship & new venture management
by 
Van Aardt, Isa.
Format: 
Books
Publication Date 
2011
Available: Copies:
11. 
Cover image for Research at grass roots : for the social sciences and human services professions
by 
De Vos, A. S.
Format: 
Books
Publication Date 
2011
Available: Copies:
12. 
Cover image for Managing information technology projects
by 
Schwalbe, Kathy.
Format: 
Books
Publication Date 
2011
Available: Copies:
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