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733.

Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

by

Carlaw, Peggy.

Format:

Books

Publication Date

1999

Excerpt:

Customer services -- Employee participation.

Available: Copies:

734.

Cover image for The A to Z of careers 1999/2000

The A to Z of careers 1999/2000

The A to Z of careers 1999/2000

by

Doyle, Verena.

Format:

Books

Publication Date

1999

Excerpt:

Professional employees -- South Africa.

Available: Copies:

735.

Cover image for Supervisory management : principles and practice

Supervisory management : principles and practice

by

Evans, David, 1947-

Format:

Books

Publication Date

1999

Excerpt:

Supervision of employees.

Available: Copies:

736.

Cover image for Training management in South Africa

Training management in South Africa

by

Erasmus, Barney.

Format:

Books

Publication Date

1999

Excerpt:

Employees -- Training of.

Available: Copies:

737.

Cover image for Human resource management

Human resource management

by

Fisher, Cynthia D.

Format:

Books

Publication Date

1999

Excerpt:

-- Human resource approaches to improving competitiveness -- Rewarding employees. Performance appraisal

Available: Copies:

738.

Cover image for Effective training : systems, strategies, and practices

Effective training : systems, strategies, and practices

Effective training : systems, strategies, and practices

by

Blanchard, P. Nick.

Format:

Books

Publication Date

1999

Excerpt:

Employees -- Training of.

Available: Copies:

739.

Cover image for Focus on supervision in general management

Focus on supervision in general management

by

De Beer, Andreas.

Format:

Books

Publication Date

1998

Excerpt:

Supervision of employees.

Available: Copies:

740.

Cover image for The hospitality industry handbook on hygiene and safety : for South African students and practitioners

The hospitality industry handbook on hygiene and safety : for South African students and practitioners

by

Gordon-Davis, Lisa, 1966-

Format:

Books

Publication Date

1998

Excerpt:

Hospitality industry -- Employees -- Health and hygiene -- South Africa -- Handbooks, manuals, etc.

Available: Copies:

741.

Cover image for Training needs assessment : meeting the training needs for quality performance

Training needs assessment : meeting the training needs for quality performance

by

Peterson, Robyn.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/99218177-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0915/99218177-d.html

Format:

Books

Publication Date

1998

Excerpt:

Employees -- Training of.

Available: Copies:

742.

Cover image for Empowerment takes more than a minute

Empowerment takes more than a minute

by

Blanchard, Kenneth H.

Format:

Books

Publication Date

1998 1996

Excerpt:

Employee empowerment.

Available: Copies:

743.

Cover image for Evaluating library staff : a performance appraisal system

Evaluating library staff : a performance appraisal system

by

Belcastro, Patricia.

Format:

Books

Publication Date

1998

Excerpt:

Library employees -- Rating of -- United States.

Available: Copies:

744.

Cover image for How to be an effective trainer : skills for managers and new trainers

How to be an effective trainer : skills for managers and new trainers

by

Delahaye, Brian L., 1946-

Table of Contents http://www.loc.gov/catdir/toc/onix01/97038326.html

Format:

Books

Publication Date

1998

Excerpt:

Employees -- Training of.

Available: Copies:

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Author

Parsons, Shaun, 1979- editor.

(9)

Erasmus, Barney.

(8)

Stiglingh, M. (Madeleine), editor.

(7)

Becker, Annette, 1961- editor.

(6)

Independent Institute of Education. Vega School of Brand Leadership.

(6)

Cooper, Cary L.

(5)

(5)

Haupt, Phillip.

(5)

Mitchell, L. D.

(5)

Silke, Aubrey S., author.

(5)

(4)

(4)

Kirkpatrick, Donald L.

(4)

Koekemoer, A. D. (Alta D.), author.

(4)

Lussier, Robert N.

(4)

Mitchell, K. I.

(4)

(4)

Stiglingh, M. (Madeleine)

(4)

(4)

(4)

Aamodt, Michael G.

(3)

(3)

(3)

Bagraim, Jeffrey, contributor.

(3)

Barbazette, Jean, 1943-

(3)

Beard, Colin (Colin M.)

(3)

Blanchard, Kenneth H.

(3)

Coetzee, Melinde.

(3)

(3)

Furnham, Adrian.

(3)

Harvard Business School Press.

(3)

Herholdt, Johan.

(3)

Horton, William K. (William Kendall)

(3)

Kotler, Philip.

(3)

Nankervis, Alan R.

(3)

Phillips, Patricia Pulliam.

(3)

(3)

Seven Dimensions Films of Australia.

(3)

South African Institute of Tax Professionals, issuing body.

(3)

Werner, Amanda, editor.

(3)

Wilson, John P. (John Peter), 1955 August 11-

(3)

(2)

American Management Association.

(2)

(2)

Ash.Quarry Productions.

(2)

Becker, Annette, 1961- author.

(2)

Berndt, A. (Adele), 1966- editor.

(2)

Blanchard, P. Nick.

(2)

Boshoff, Christo, editor.

(2)

Bowie, Norman E., 1942-

(2)

Bozarth, Jane, 1961-

(2)

Bronner, Michael.

(2)

Brown, Douglas Robert, 1960-

(2)

Bruce, Anne, 1952-

(2)

Burke, Ronald J.

(2)

(2)

Campher, K., author.

(2)

Carlos, John P.

(2)

Chan, Janis Fisher.

(2)

Chartered Institute of Personnel and Development.

(2)

Cherniss, Cary.

(2)

(2)

Copulsky, Jonathan R.

(2)

De Beer, Andreas.

(2)

Deetz, Stanley.

(2)

Delaney, Chester.

(2)

Dessler, Gary, 1942-

(2)

DuBrin, Andrew J.

(2)

Economy, Peter.

(2)

Edenborough, Robert.

(2)

El-Shamy, Susan.

(2)

Ennis, Sarah J.

(2)

Eresia-Eke, Chuks.

(2)

Ferreira, E. J. (Edmund John), author.

(2)

Fetterman, David M.

(2)

Glanz, Barbara A.

(2)

(2)

Hakim, Cliff, 1951-

(2)

Holbeche, Linda.

(2)

(2)

Jack Wilson and Associates.

(2)

Jackson, Susan E.

(2)

Jefferson, Andrew McK., author.

(2)

Jordaan, Barney.

(2)

Juta Law (Firm)

(2)

Keith-Spiegel, Patricia.

(2)

Kirkpatrick, James D., 1952-

(2)

Koekemoer, A. D. (Alta D.), compiler.

(2)

Kohn, Stephen E., 1957-

(2)

Koocher, Gerald P.

(2)

Kotter, John P., 1947-

(2)

Krüger-Pretorius, Erna, editor.

(2)

(2)

Louw, Cornelius, author.

(2)

Lovelock, Christopher H.

(2)

Lucas, Robert W.

(2)

McConnell, Charles R.

(2)

McGregor, Marié.

(2)

Megginson, Leon C.

(2)

Morrissey, William J.

(2)

Mosley, Donald C.

(2)

Muller, Elzette, author.

(2)

(2)

Nel, P. S. (Piet S.)

(2)

Nelson, Bob, 1956-

(2)

O'Connell, Vincent D., 1954-

(2)

O'Connor, Bridget N., 1952-

(2)

Oguttu, Annet Wanyana, author.

(2)

Paul, Harry, 1950-

(2)

Phillips, Jack J., 1945-

(2)

Pietri, Paul H.

(2)

Pérotin, Virginie.

(2)

Randolph, W. Alan.

(2)

Rees, Laurence, 1957-

(2)

Robbins, Stephen P., 1943-

(2)

Robinson, Andrew, 1959 November 8-

(2)

Rothwell, William J., 1951-

(2)

Ryan, Ann Marie.

(2)

Schank, Roger C., 1946-

(2)

Schroeder, Dean M.

(2)

Schuler, Randall S.

(2)

Semler, Ricardo.

(2)

Shea, Gordon F., 1925-

(2)

Silke, Aubrey S.

(2)

Society for Human Resource Management (U.S.)

(2)

(2)

Strydom, Esna Amanda, author.

(2)

Thacker, James W.

(2)

Ulrich, David, 1953-

(2)

Van Antwerpen, S., author.

(2)

Van Heerden, Linda, compiler.

(2)

Van der Zwan, Pieter, compiler.

(2)

Wick, Calhoun W., author.

(2)

Wilcocks, Jolani S., compiler.

(2)

Williams, R. C., 1946- author.

(2)

Williams, Richard S. (Richard Symonds), 1950-

(2)

Wärnich, Surette, author.

(2)

Zenger, John H.

(2)

Aamodt, Michael G. Applied industrial/organizational psychology.

(1)

Abraham, Priya E.

(1)

Achua, Christopher F., 1961-

(1)

Adams, Jeremy, 1970-

(1)

Adamsky, Howard.

(1)

Adelopo, Ismail.

(1)

Adler, Mitchel.

(1)

Adler, Seymour, 1948-

(1)

Ahlrichs, Nancy S., 1952-

(1)

Aida, Shūhei, 1932-

(1)

Albrecht, Simon L.

(1)

Albrecht, Steve, 1963-

(1)

Ali, Monica, 1967-

(1)

Allen, David Bruce, 1951-

(1)

Allen, Kathleen R.

(1)

Allen, Michael W., 1946-

(1)

Allen-Ile, C. O. K. (Charles O. K.)

(1)

Aller-Stead, Gail.

(1)

Allison, Elle, 1960-

(1)

Analoui, Farhad, 1949-

(1)

Anderson, Neil, 1961-

(1)

(1)

Antonacopoulou, Elena P.

(1)

Argenti, Paul A.

(1)

Aristigueta, Maria Pilar, 1956-

(1)

Arnold, Jackie, author.

(1)

Ash Quarry Productions.

(1)

Ashton, Indira. Monitoring for health hazards at work.

(1)

Association for Coaching.

(1)

Atkinson, Jeff.

(1)

Auerbach, Carol, author.

(1)

Avolio, Bruce J.

(1)

Axelrod, Beth, 1962-

(1)

(1)

(1)

Bagraim, Jeffrey.

(1)

Baker, August J.

(1)

Baker, Ronald J.

(1)

Baker, William F., 1942-

(1)

(1)

Balshaw, Tony, 1961-

(1)

Balshaw, Tony, 1961- Cracking broad-based black economic empowerment.

(1)

(1)

Baron, S. Anthony.

(1)

Baron, Steve (J. Steve)

(1)

Barrett, Richard, 1955-

(1)

Barrick, Murray R.

(1)

(1)

Baskerville, David.

(1)

Baskerville, Tim.

(1)

Bates, Bob, 1951-

(1)

Beard, Colin (Colin M.). Power of experiential learning.

(1)

Beatty, Richard W.

(1)

Beauchamp, Tom L.

(1)

Beaumont, P. B. (Phil B.)

(1)

Becker, Annette, 1961- contributor, editor.

(1)

Becker, Annette.

(1)

Becker, Brian E.

(1)

Becker, Daniel Cameron.

(1)

Beckett, David, 1950-

(1)

Belcastro, Patricia.

(1)

Belfiore, Mary Ellen.

(1)

Format

(745)

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(4)

(3)

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(1)

Item Category 1

Material Type

Language

(786)

(1)

Library

Shelf Location

Publication Date

Subject

Employees -- Training of.

(95)

Personnel management.

(82)

Employee motivation.

(75)

(42)

(35)

Supervision of employees.

(32)

Employee selection.

(28)

Employees -- Rating of.

(28)

Income tax -- South Africa.

(28)

Personnel management -- South Africa.

(27)

(26)

Organizational change.

(23)

Employees -- Coaching of.

(21)

Organizational learning.

(21)

Labor laws and legislation -- South Africa.

(20)

Organizational behavior.

(20)

Management -- Employee participation.

(19)

Employee empowerment.

(18)

Teams in the workplace.

(18)

Corporate culture.

(17)

Income tax -- Law and legislation -- South Africa.

(17)

Organizational effectiveness.

(17)

Performance standards.

(17)

Employees -- Recruiting.

(16)

Employee retention.

(14)

Employees -- Training of -- South Africa.

(14)

Success in business.

(14)

Industrial management.

(13)

Interpersonal relations.

(13)

Mentoring in business.

(13)

Taxation -- Law and legislation -- South Africa.

(13)

Occupational training -- South Africa.

(12)

Capital gains tax -- South Africa.

(11)

Employee empowerment -- South Africa.

(11)

Executive ability.

(11)

Problem employees.

(11)

Psychology, Industrial.

(11)

Strategic planning.

(11)

Taxation -- South Africa.

(11)

Value-added tax -- South Africa.

(11)

Brand name products.

(10)

Career development.

(10)

Customer relations.

(10)

Employees -- Training of -- Computer-assisted instruction.

(10)

Income tax -- Law and legislation.

(10)

Occupational training.

(10)

Communication in management.

(9)

Employee morale.

(9)

Employment interviewing.

(9)

(9)

Labor laws and legislation.

(9)

Business enterprises, Black -- South Africa.

(8)

Creative ability in business.

(8)

Employees -- Dismissal of -- Law and legislation -- South Africa.

(8)

Employees -- Training of -- Handbooks, manuals, etc.

(8)

Interpersonal communication.

(8)

(8)

Employees -- Attitudes.

(7)

Employees -- Training of -- Evaluation.

(7)

Executives -- Training of.

(7)

Job satisfaction.

(7)

Management -- South Africa.

(7)

Performance -- Management.

(7)

Social responsibility of business.

(7)

Work -- Psychological aspects.

(7)

Affirmative action programs -- Law and legislation -- South Africa.

(6)

Branding (Marketing)

(6)

Business ethics.

(6)

Communication in organizations.

(6)

Customer services.

(6)

Employee training personnel.

(6)

Employees -- Counseling of.

(6)

Income tax -- South Africa -- Examinations, questions, etc.

(6)

Internet in education.

(6)

(6)

(6)

Unfair labor practices -- South Africa.

(6)

(6)

Affirmative action programs -- South Africa.

(5)

Blacks -- South Africa -- Economic conditions.

(5)

Conflict management.

(5)

Corporate image.

(5)

Income tax -- Law and legislation -- South Africa -- Problems, exercises, etc.

(5)

International business enterprises -- Employees.

(5)

International business enterprises -- Management.

(5)

Management -- Psychological aspects.

(5)

Organizational change -- Management.

(5)

Personnel -- Direction.

(5)

Personnel management -- United States.

(5)

Technological innovations -- Management.

(5)

Computer-assisted instruction.

(4)

Corporate governance.

(4)

Decentralization in management.

(4)

Discrimination in employment -- Law and legislation -- South Africa.

(4)

Employee ownership.

(4)

Employment tests.

(4)

Executive coaching.

(4)

Experiential learning.

(4)

(4)

Information technology -- Management.

(4)

Knowledge management.

(4)

Labor productivity.

(4)

Labor turnover.

(4)

(4)

Motivation (Psychology)

(4)

Organizational behavior -- South Africa.

(4)

Organizational change -- South Africa.

(4)

Organizational effectiveness -- Measurement.

(4)

Personnel management -- Great Britain.

(4)

Product management.

(4)

Psychology, Industrial -- South Africa.

(4)

Public relations.

(4)

Rate of return.

(4)

Service industries -- Marketing.

(4)

Stress management.

(4)

(4)

Achievement motivation.

(3)

Administración de personal.

(3)

Affirmative action programs -- Law and legislation.

(3)

Arbeidsmotivatie.

(3)

Business communication.

(3)

Business enterprises -- Finance.

(3)

(3)

Civil service -- South Africa -- Personnel management.

(3)

Customer services -- Management.

(3)

Customer services -- South Africa -- Marketing.

(3)

Delegation of authority.

(3)

Discrimination in employment -- Law and legislation.

(3)

Diversity in the workplace.

(3)

Educational technology.

(3)

Employee motivation -- United States.

(3)

Employee rights.

(3)

Employees -- Direction.

(3)

Employees -- Effect of technological innovations on.

(3)

Employees -- Law and legislation -- South Africa.

(3)

Employees -- Psychology.

(3)

Employees -- Training of

(3)

Employees -- Training of -- Data processing.

(3)

Employees -- Training of -- Evaluation -- Case studies.

(3)

Employees -- Training of -- Management.

(3)

Employees -- Training of -- Problems, exercises, etc.

(3)

Employment in foreign countries.

(3)

Entrepreneurship.

(3)

Health facilities -- Personnel management.

(3)

Incentive awards.

(3)

Incentives in industry.

(3)

Industrial organization.

(3)

Industrial relations -- Great Britain.

(3)

Industrial relations -- South Africa.

(3)

International business enterprises -- Personnel management.

(3)

International trade.

(3)

Internet marketing.

(3)

(3)

(3)

Labor unions -- Law and legislation -- South Africa.

(3)

Labor unions -- South Africa.

(3)

Management -- Employee participation -- United States.

(3)

Manpower planning.

(3)

Marketing -- South Africa -- Management.

(3)

Marketing -- South Africa.

(3)

Office management.

(3)

Personeelsopleiding.

(3)

Personnel -- Motivation.

(3)

Personnel Management -- methods.

(3)

Professional employees.

(3)

Professions -- Marketing.

(3)

Professions -- South Africa -- Marketing.

(3)

Psychological tests.

(3)

(3)

Public speaking.

(3)

Quality of work life.

(3)

Risk management.

(3)

Service industries -- South Africa -- Marketing.

(3)

South Africa -- Economic policy.

(3)

Suggestion systems.

(3)

Sustainable development.

(3)

Taxation -- Law and legislation.

(3)

Training needs.

(3)

Vocational guidance.

(3)

Young adults -- Employment -- United States.

(3)

Active learning -- Handbooks, manuals, etc.

(2)

Active learning.

(2)

Adult education.

(2)

Apprentissage organisationnel.

(2)

Bankruptcy -- Great Britain.

(2)

(2)

Blacks -- Employment -- South Africa.

(2)

Brand name products -- Management.

(2)

Business ethics -- United States.

(2)

Business networks.

(2)

Change (Psychology)

(2)

Collective bargaining -- South Africa.

(2)

Communication in personnel management.

(2)

(2)

Compensation management.

(2)

Computer-assisted instruction -- Design.

(2)

Concentration camps -- Germany.

(2)

Concentration camps -- Officials and employees.

(2)

Consumer satisfaction.

(2)

Corporate governance -- Moral and ethical aspects.

(2)

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