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1. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Go Wrong with Numbers -- 6. Compliment and Complaint Management -- 7. Listening to Customers through
Available: Copies:
2. 
Cover image for Data mining solutions : methods and tools for solving real-world problems
Data mining solutions : methods and tools for solving real-world problems
by 
Westphal, Christopher R. (Christopher Ralph), 1965-
Table of Contents http://www.loc.gov/catdir/toc/onix05/98028200.html
Format: 
Books
Publication Date 
1998
Excerpt: 
Database management.
Available: Copies:
3. 
Cover image for Microsoft Office 97 professional 6 in 1
Microsoft Office 97 professional 6 in 1
by 
Wempen, Faithe.
Format: 
Books
Publication Date 
1998
Excerpt: 
Personal information management -- Computer programs.
Available: Copies:
4. 
Cover image for When city and country collide : managing growth in the metropolitan fringe
When city and country collide : managing growth in the metropolitan fringe
by 
Daniels, Thomas L.
Format: 
Books
Publication Date 
1998
Excerpt: 
Countryside -- Ch. 11. Growth Management Case Studies: Common Problems, Different Solutions -- Ch. 12. The
Available: Copies:
5. 
Cover image for Information, systems, and information systems : making sense of the field
Information, systems, and information systems : making sense of the field
by 
Checkland, Peter.
Table of Contents http://www.loc.gov/catdir/toc/onix02/97034187.html
Format: 
Books
Publication Date 
1998
Excerpt: 
Management information systems.
Available: Copies:
6. 
Cover image for Against the gods : the remarkable story of risk
Against the gods : the remarkable story of risk
by 
Bernstein, Peter L.
Format: 
Books
Publication Date 
1998 1996
Excerpt: 
Risk management -- History.
Available: Copies:
7. 
Cover image for Managing natural resources with GIS
Managing natural resources with GIS
by 
Lang, Laura.
Format: 
Electronic Resources
Publication Date 
1998
Excerpt: 
Natural resources -- Management.
Available: Copies:
8. 
Cover image for Putting emotional intelligence to work : successful leadership is more than IQ
Putting emotional intelligence to work : successful leadership is more than IQ
by 
Ryback, David.
Format: 
Books
Publication Date 
1998
Excerpt: 
Management -- Psychological aspects.
Available: Copies:
9. 
Cover image for Managing risk : methods for software systems development
Managing risk : methods for software systems development
by 
Hall, Elaine M.
Format: 
Books
Publication Date 
1998
Excerpt: 
Risk management.
Available: Copies:
10. 
Cover image for Developing products in half the time : new rules, new tools
Developing products in half the time : new rules, new tools
Developing products in half the time : new rules, new tools
by 
Smith, Preston G., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Product management.
Available: Copies:
11. 
Cover image for Cyberspace divide : equality, agency, and policy in the information society
Cyberspace divide : equality, agency, and policy in the information society
by 
Loader, Brian, 1958-
Format: 
Books
Publication Date 
1998
Excerpt: 
Information resources management.
Available: Copies:
12. 
Cover image for The autobiography of Martin Luther King, Jr.
The autobiography of Martin Luther King, Jr.
by 
King, Martin Luther, 1929-1968.
Format: 
Books
Publication Date 
1998
Excerpt: 
Intellectual Properties Management in association with Warner Books,
Available: Copies:
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