performance measures -- The service desk setting -- Customer support as a profession.

-- Application and performance -- Attitudes and values -- Self-awareness as learners -- Learning and study skills.

performance -- Stereotype threat comes to light, and in more than one group -- A broader view of identity : in

-- Profiling and performance -- Database development, testing, and deployment -- Introduction to IntelliTrace

-- Determining ethics risk -- Codes of ethics -- Institutionalising ethics -- Reporting ethical performance

and performance -- Recovery and backup.

. 5: Product success and failure -- Learning objectives -- Introduction -- Product performance

. Performance measurement and management -- 9. Careers and career management -- 10. Safety, stress and health at

-- Performance and Tuning -- Production Acceptance -- Change Management -- Problem Management -- Storage

politics -- The performance dimensions of persuasion in politics: Selected aspects -- Persuasion and

-- Ockham's razor -- Operant conditioning -- Orientation sensitivity -- Performance load -- Performance

Evaluating business marketing strategy and performance.