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145. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
performance measures -- The service desk setting -- Customer support as a profession.
Available: Copies:
146. 
Cover image for Student engagement techniques : a handbook for college faculty
by 
Barkley, Elizabeth F.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Application and performance -- Attitudes and values -- Self-awareness as learners -- Learning and study skills.
Available: Copies:
147. 
Cover image for Whistling Vivaldi : and other clues to how stereotypes affect us
by 
Steele, Claude.
Format: 
Books
Publication Date 
2010
Excerpt: 
performance -- Stereotype threat comes to light, and in more than one group -- A broader view of identity : in
Available: Copies:
148. 
Cover image for Business marketing management : B2B
by 
Hutt, Michael D.
Format: 
Regular print
Publication Date 
2010
Excerpt: 
Evaluating business marketing strategy and performance.
Available: Copies:
149. 
Cover image for MCTS self-paced training kit (exam 70-680) : configuring Windows 7
by 
McLean, Ian, 1946-
Format: 
Electronic Resources
Publication Date 
2010
Excerpt: 
and performance -- Recovery and backup.
Available: Copies:
by 
Warner, Stuart.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Budgeting -- Evaluating business opportunities -- Measuring business performance.
Available: Copies:
151. 
Cover image for The spirit level : why equality is better for everyone
by 
Wilkinson, Richard G.
Format: 
Books
Publication Date 
2010
Excerpt: 
income gaps, wider waists -- 8. Educational performance -- 9. Teenage births: recycling deprivation -- 10
Available: Copies:
152. 
Cover image for The comparative economics of sport
by 
Szymanski, Stefan, 1960-
Format: 
Books
Publication Date 
2010
Excerpt: 
Balance and Gate Revenue Sharing in Team SportsTesting Causality Between Team Performance and Payroll: The
Available: Copies:
153. 
Cover image for Drucker on leadership : new lessons from the father of modern management
by 
Cohen, William A., 1937-
Format: 
Books
Publication Date 
2010
Excerpt: 
leadership -- Leadership style as a motivator -- Motivating to peak performance -- Charisma as a motivator
Available: Copies:
154. 
Cover image for Wireshark network analysis : the official Wireshark certified network analyst study guide
by 
Chappell, Laura.
Format: 
Books
Publication Date 
2010
Excerpt: 
Network performance (Telecommunication)
Available: Copies:
by 
Taylor, David, 1964-
Format: 
Books
Publication Date 
2010
Excerpt: 
performance. It is the ideal inspiration for creating growth in today's tough economic times. Following the
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156. 
Cover image for Queer Blake
by 
Bruder, Helen P.
Format: 
Books
Publication Date 
2010
Excerpt: 
Performances--D.Fallon -- 'No Boys Work': Blake, Hayley and the Triumphs of (Intellectual) Paiderastia--M
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