contemporary South Africa -- Spectral presences : women, stigma and the performance of alienation -- Men 'Not

performance measures -- The service desk setting -- Customer support as a profession.

performance -- Stereotype threat comes to light, and in more than one group -- A broader view of identity : in

-- Determining ethics risk -- Codes of ethics -- Institutionalising ethics -- Reporting ethical performance

-- Ockham's razor -- Operant conditioning -- Orientation sensitivity -- Performance load -- Performance

Evaluating business marketing strategy and performance.

-- Budgeting -- Evaluating business opportunities -- Measuring business performance.

-- Transfer pricing -- Divisional performance -- Working capital -- Capital structure -- Capital asset pricing

-- Institutional collectivism -- Gender egalitarianism -- Assertiveness -- Performance orientation -- Future

communication -- Plan requirements management process -- Manage business analysis performance -- 3. Elicitation

governance -- Performance management.

-- Management control systems -- Standard costing and variance analysis -- Divisional financial performance