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Print
by 
Engelbrecht, Eugene.
Format: 
Books
Publication Date 
2011
Excerpt: 
Who cares about customer service? -- Close encounters of the customer kind -- Say what? -- Customer
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74. 
Cover image for The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, & viral marketing to reach buyers directly
by 
Scott, David Meerman.
Format: 
Books
Publication Date 
2011
Excerpt: 
promoting products or services in the new digital age. This is a one-of-a-kind, pioneering guide, offering a
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75. 
Cover image for The innovative university : changing the DNA of higher education from the inside out
by 
Christensen, Clayton M.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Disruptive Competition -- A New Kind of University: A Unique University Design -- Getting Started -- Raising
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76. 
Cover image for Einstein before Israel : Zionist icon or iconoclast?
by 
Rosenkranz, Ze'ev.
Format: 
Books
Publication Date 
2011
Excerpt: 
"A vivid sense of strangeness": Einstein's path to the Zionist movement -- A different kind of
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77. 
Cover image for Killer Facebook ads : master cutting-edge Facebook advertising techniques
by 
Weintraub, Marty, 1959-
Format: 
Books
Publication Date 
2011
Excerpt: 
for executing an effective advertising campaign, this one-of-a-kind book is sure to help you develop
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78. 
Cover image for Harvard business review on fixing health care from inside & out.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2011
Excerpt: 
Turning doctors into leaders / by Thomas H. Lee -- Health care needs a new kind of hero / by
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79. 
Cover image for Political philosophy : an introduction
by 
Stevens, Richard G., 1925-
Format: 
Books
Publication Date 
2011
Excerpt: 
Permutations of Political Philosophy: 7. Ancient and medieval political philosophy; 8. A kind of betrayal; 9
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80. 
Cover image for Financial systems in developing economies : growth, inequality and policy evaluation in Thailand
by 
Townsend, Robert M., 1948-.
Format: 
Books
Publication Date 
2011
Excerpt: 
kind to provide an in-depth evaluation of the financial system of Thailand, a proto-typical Asian
Available: Copies:
81. 
Cover image for Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches
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82. 
Cover image for The economic crisis and European integration
by 
Meeusen, Wim, 1945-
Format: 
Books
Publication Date 
2011
Excerpt: 
GOVERNANCE AFTER THE CRISIS -- 2.What Kind of Governance for the Eurozone? / Paul De Grauwe -- 3.EMU
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83. 
Cover image for Changing media, changing China
by 
Shirk, Susan L.
Format: 
Books
Publication Date 
2011
Excerpt: 
Cheung -- Changing media, changing courts? / by Benjamin Liebman -- What kind of information does the
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by 
Chanda, Rupa.
Format: 
Books
Publication Date 
2011
Excerpt: 
In this era of globalization, every region and country in the world is pursuing some kind of
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