Designing the editorial experience : a primer for print, Web, and mobile

Nutritional labels for pregnant customers at Woolworths stores : building brand loyalty among pregnant customers and improving their shopping experience

Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital

Designing the search experience : the information architecture of discovery

The success of sanctions : lessons learned from the EU experience

Measuring the user experience : collecting, analyzing, and presenting usability metrics

Dispute settlement at the WTO : the developing country experience

A sensory experience : an exploration of the power of brand experiences as opposed to traditional forms of media

Self-medicated pharmaceuticals and the in-store brand experience : exploring the motivational influences for choosing "Your Poison" in today's paradise of self-help retails stores

What are we really buying, product or experience? : an exploration of sensory marketing tactics used by fashion retails outlets in South Africa