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1. 
Cover image for The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
by 
Freeland, John G.
Format: 
Books
Publication Date 
2003
Excerpt: 
for Creating the Customer Experience / Gaining Customer Insights -- Introduction: Gaining Customer
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by 
Young, James Webb, 1886-1973.
Format: 
Books
Publication Date 
2003 1944
Excerpt: 
Foreword -- Foreword -- How it Started -- The Formula of Experience -- The Pareto Theory
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3. 
Cover image for Street graphics New York
by 
Dawson, Barry.
Format: 
Books
Publication Date 
2003
Excerpt: 
's 9/11 experience too, up on the walls in emotionally charged imagery." "Barry Dawson's visual themes
Available: Copies:
4. 
Cover image for Teaching graphic design : course offerings and class projects from the leading graduate and undergraduate programs
by 
Heller, Steven.
Format: 
Books
Publication Date 
2003
Excerpt: 
environment/experience design / Rob Wittig -- Thinking eye: sight, insight, and graphic design / Roy R Behrens
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by 
Perry, Alycia.
Format: 
Books
Publication Date 
2003
Excerpt: 
what do you say? -- Digital identity : identities and the multidimensional experience -- Ingredient
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6. 
by 
Olins, Wally, 1930-2014.
Format: 
Books
Publication Date 
2003
Excerpt: 
Wally Olins draws on a lifetime's experience to explain why it is time to throw the old mission
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7. 
Cover image for The philosophic consultant : revolutionizing organizations with ideas
by 
Koestenbaum, Peter, 1928-
Format: 
Books
Publication Date 
2003
Excerpt: 
Courage? -- Ch. 10. Freedom: The Structure of the Experience -- Ch. 11. The Resistance to Courage -- Ch
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8. 
Cover image for Practical guide to enterprise architecture
by 
McGovern, James, 1967-
Format: 
Books
Publication Date 
2003
Excerpt: 
. Usability and User Experience -- Ch. 11. Data Architecture -- Ch. 12. Thought Leadership.
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9. 
Cover image for Habits of mind : fostering access and excellence in higher education
by 
Allen, W. B. (William Barclay), 1944-
Format: 
Books
Publication Date 
2003
Excerpt: 
"The authors draw on their years of experience as practitioners in both private and public
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by 
Norton, Roger D., 1942-
Format: 
Books
Publication Date 
2003
Excerpt: 
Agricultural development policy : concepts and experiences / Norton, Roger D., 1942-
Available: Copies:
by 
McBreen, Pete.
Format: 
Books
Publication Date 
2003
Excerpt: 
Ch. 20. Feel the Hostility; Experience the Joy -- Ch. 21. Transitioning Away From Extreme
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12. 
Cover image for African voices on structural adjustment : a companion to Our continent, our future
by 
Mkandawire, P. Thandika.
Format: 
Books
Publication Date 
2003
Excerpt: 
-Saharan Africa : is the Asian experience useful? / C.C. Soludo -- Impact of structural adjustment on
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