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409.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

410.

Cover image for The outside-in corporation : how to build a customer-centric organization for breakthrough results

The outside-in corporation : how to build a customer-centric organization for breakthrough results

by

Bund, Barbara.

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005021008.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

411.

Cover image for Publish and prosper : blogging for your business

Publish and prosper : blogging for your business

by

Byron, D. L.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

412.

Cover image for Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

413.

Cover image for Customer service delivery : research and best practices

Customer service delivery : research and best practices

by

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

414.

Cover image for Customer service from the inside out made easy

Customer service from the inside out made easy

by

Levesque, Paul, 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005032807.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Handbooks, manuals, etc.

Available: Copies:

415.

Cover image for Naked conversations : how blogs are changing the way businesses talk with customers

Naked conversations : how blogs are changing the way businesses talk with customers

by

Scoble, Robert, 1965-

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

416.

Cover image for Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

417.

Cover image for Outside innovation : how your customers will co-design your company's future

Outside innovation : how your customers will co-design your company's future

Outside innovation : how your customers will co-design your company's future

by

Seybold, Patricia B.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

418.

Cover image for Build your customer strategy : a guide to creating profitable relationships

Build your customer strategy : a guide to creating profitable relationships

Build your customer strategy : a guide to creating profitable relationships

by

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

419.

Cover image for Connecting with your customers.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

420.

Cover image for Discourse and identity

Discourse and identity

Discourse and identity

by

De Fina, Anna.

Format:

Books

Publication Date

2006

Excerpt:

personal/institutional relations : people and tragedy in a health insurance customer service / Liliana

Available: Copies:

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Author

Kotler, Philip.

(9)

Bowen, John (John T.), 1948-

(4)

Makens, James C.

(4)

Armstrong, Gary (Gary M.)

(3)

Berndt, A. (Adele), 1966-

(3)

Brink, A. (Annekie)

(3)

Johnston, Mark W.

(3)

Kotler, Philip, author.

(3)

Marshall, Greg W.

(3)

Anthony, Mitch.

(2)

Armstrong, Gary (Gary M.), author.

(2)

Buttle, Francis.

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Du Plooy-Cilliers, F. (Franzél), author.

(2)

Fielding, M. L. (Michael L.), author.

(2)

(2)

Keller, Kevin Lane, 1956-

(2)

Lamb, Charles W.

(2)

Morrison, Alastair M.

(2)

(2)

(2)

Roberts-Lombard, Mornay, editor.

(2)

Rousseau, Deon.

(2)

Shaw, Colin, 1958-

(2)

Tait, Madéle, editor.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Acuff, Jerry, 1949-

(1)

Agnihotri, Raj S., author.

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anderson, Kristin, 1962-

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Armstrong, Gary.

(1)

(1)

(1)

(1)

Bacon, Terry R.

(1)

Bahrenburg, Richard.

(1)

Baker, Ronald J.

(1)

Balasubramanian, Sridhar, author.

(1)

Baloglu, Seyhmus, author.

(1)

Bamberg, Michael G. W., 1947-

(1)

Baran, Roger Joseph, 1945-

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Bogaards, M., author.

(1)

(1)

Boone, Louis E.

(1)

Boshoff, Christo.

(1)

Bowen, John (John T.), 1948- author.

(1)

(1)

Breakenridge, Deirdre.

(1)

Brierty, Edward G., 1925-

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

Cass, John (Gene John)

(1)

(1)

Chartered Institute of Public Relations.

(1)

Cheales, Peter.

(1)

(1)

Clow, Kenneth E.

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

Davison, Barbara.

(1)

(1)

De Villiers, Pieter.

(1)

(1)

Deepbrook Productions.

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Dibeehi, Qaalfa.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Dishongh, Rhonda, 1968-

(1)

Drotsky, Antonie, editor.

(1)

Dufek, Donald F.

(1)

Duncan, Tom (Thomas R.)

(1)

(1)

(1)

Eckles, Robert W., 1927-

(1)

Ellson, Tony, 1953-

(1)

(1)

Evans, Wendy, 1940-

(1)

Fasnacht, Daniel, 1964-

(1)

Fernandez, Joseph, 1968-

(1)

Film Ideas (Firm)

(1)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

(1)

Freeland, John G.

(1)

Futrell, Charles, author.

(1)

Galka, Roger J.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Gillis, Tamara L.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Graham, Gary, 1966-

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Griffiths, Andrew, 1966-

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Hardaker, Glenn.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

Holloway, J. Christopher.

(1)

(1)

Hudson, Louise, author.

(1)

Hudson, Simon, author.

(1)

International Association of Business Communicators.

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Janal, Daniel S.

(1)

Jones, Daniel T.

(1)

(1)

Kellogg School of Management.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kotler, Philip (Philip J.), 1931-

(1)

Kotler, Philip, 1931-

(1)

Krush, Michael T., author.

(1)

Kumar, V., 1957-

(1)

Kurtz, David L.

(1)

(1)

Lee, David, 1950-

(1)

(1)

(1)

Levesque, Paul, 1947-

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Makens, James C., author.

(1)

(1)

Manning, Anthony D.

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

(1)

(1)

(1)

Murphy, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Oliver, Sandra.

(1)

Opresnik, Marc O. (Marc Oliver), 1969- contributor.

(1)

Osborne, Christina.

(1)

Ouwersloot, Hans.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Payne-Palacio, June.

(1)

Pearson, Timothy R.

(1)

Performance Research Associates.

(1)

Petersen, J. Andrew.

(1)

Piercy, Nigel F.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Qualman, Erik, 1972-

(1)

(1)

Raynes, Bobbie L.

(1)

Reeder, Robert R., 1935-

(1)

Reeder, Robert R., 1935- Industrial marketing.

(1)

Reichheld, Frederick F.

(1)

Richardson, Paul, 1962-

(1)

Roberts, Kevin, 1949-

(1)

Robinette, Scott.

(1)

Rodriguez, Miri, author.

(1)

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(1)

Item Category 1

Developer Books

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Audio-visual Material

Developer Books

Prescribed books

Recommended Books

Language

(178)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Blackboard Learn (IIE CAT only)

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Faculty Humanities (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Reference Material

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Withdrawn from the collection

Publication Date

Subject

Customer relations.

(96)

Customer relations -- Management.

(29)

(22)

Customer services.

(21)

Relationship marketing.

(19)

Consumer satisfaction.

(12)

Marketing -- Management.

(11)

(11)

Internet marketing.

(10)

Customer loyalty.

(9)

Branding (Marketing)

(8)

Customer services -- Management.

(8)

Tourism -- Marketing.

(8)

Hospitality industry -- Marketing.

(7)

Communication in organizations.

(6)

Success in business.

(6)

Business communication.

(5)

Target marketing.

(5)

(4)

Brand name products.

(4)

(4)

Marketing research.

(4)

Sales management.

(4)

Social media -- Economic aspects.

(4)

Strategic planning.

(4)

Business enterprises -- Blogs.

(3)

Communication in marketing.

(3)

Consumer behavior.

(3)

Interactive marketing.

(3)

Klantgerichtheid.

(3)

Organizational effectiveness.

(3)

Personnel management.

(3)

Public relations.

(3)

Tourisme -- Marketing.

(3)

(3)

Advertisers -- Attitudes.

(2)

Aufsatzsammlung.

(2)

Bars (Drinking establishments)

(2)

Beziehungsmanagement.

(2)

(2)

Brand name products -- Management.

(2)

Business communication -- Handbooks, manuals, etc.

(2)

Business communication -- Problems, exercises, etc.

(2)

Business logistics.

(2)

Communication in management.

(2)

Consumers -- South Africa.

(2)

Consumers' preferences.

(2)

Corporate culture.

(2)

Customer relations

(2)

Customer relations -- Handbooks, manuals, etc.

(2)

Electronic commerce.

(2)

Entrepreneurship.

(2)

(2)

Food service -- Marketing.

(2)

Industrial management.

(2)

Industrial marketing.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Klantenservice.

(2)

Kundenmanagement.

(2)

(2)

Management -- Social aspects.

(2)

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Oral communication.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Relationship marketing -- South Africa.

(2)

(2)

Social networks.

(2)

Supervision of employees.

(2)

(2)

Total quality management.

(2)

World Wide Web.

(2)

Written communication.

(2)

Accueil (Tourisme) -- Marketing.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

Advertising -- Textbooks.

(1)

Advertising media planning.

(1)

Appreciative inquiry.

(1)

Apprentissage organisationnel -- Gestion.

(1)

(1)

BUSINESS & ECONOMICS / Management.

(1)

(1)

Betrekkinge met klante.

(1)

Blogs -- Social aspects.

(1)

(1)

Brand name products -- Marketing.

(1)

Business -- Handbooks, manuals, etc.

(1)

Business communication -- Blogs.

(1)

Business enterprises -- Computer networks.

(1)

Business ethics.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business planning.

(1)

(1)

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

(1)

Call centers -- Management.

(1)

Capital intellectuel.

(1)

Commerce électronique.

(1)

Communicatief handelen.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in organizations

(1)

Communication in organizations -- United States.

(1)

Communication in organizations Case studies

(1)

(1)

(1)

Conflict management.

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

(1)

Consumption (Economics)

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Cultural Competency -- Personal Narratives.

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Customer services

(1)

Customer services -- Case studies.

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Database marketing.

(1)

Diens aan klante.

(1)

Discourse analysis -- Social aspects.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

Družbena omrežja.

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

(1)

Export marketing.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners -- Marketing.

(1)

Financial planners.

(1)

Food service management.

(1)

GESTION D'ENTREPRISE ORIENTÉE VERS LE CLIENT ET VERS LE MARCHÉ

(1)

(1)

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Gestion du personnel.

(1)

Higiene de alimentos

(1)

Hospital-Patient Relations -- Personal Narratives.

(1)

Hospitalidad industrial -- Mercadotecnia.

(1)

Hospitality industry Marketing

(1)

Human capital -- Handbooks, manuals, etc.

(1)

Hôtels -- Gestion.

(1)

(1)

Identity (Psychology)

(1)

Industrial efficiency.

(1)

Information storage and retrieval systems -- Marketing.

(1)

Instructional films.

(1)

Intellectual capital.

(1)

Intercultural communication.

(1)

Interne Kommunikation

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

Investment advisors -- Marketing.

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

KUNDENORIENTIERTE UNTERNEHMENSFÜHRUNG + MARKTORIENTIERTE UNTERNEHMENSFÜHRUNG

(1)

Knowledge management.

(1)

(1)

Kommunikationsstrategie.

(1)

Kommunikatives Handeln.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Kunderelationer

(1)

Labor productivity.

(1)

Leermiddelen (vorm)

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

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