communication skills -- 4. Nonverbal communication skills -- 5. Listening to the customer -- 6. Customer service

: Leadership skills. Communication, coaching, and conflict skills -- Influencing: power, politics, networking

education -- Legal accountabilities in educational institutions -- Difficulties in communication and

ability to understand narrative(s) is now a prerequisite for many business, communication, marketing and

Information and communication technology--Chapter 11 Concepts and principles of applied research--Chapter 12

key to project success -- The project manager -- The project team -- Project communication and

An introduction to cyberlaw -- Legal informatics -- Electronic communication regulation

"Debates about the digital media economy are at the heart of media and communication studies. An

-commerce, and global information systems. 6. Data communication : delivering information anywhere and anytime

Communication in marketing.

; examining the importance of visual grammar and design literacy, audience, communication theory and semiotics"--

-- Chapter 4. Using communication principles to build relationships -- Chapter 5. Adaptive selling for