, the internet - and more, this book covers everything you need to know for success."--Jacket.

Applications for the Internet.

Axioms of Service Recovery. 28. Service Recovery on the Internet. 29. Fix the Person. 30. Fair Fix the

: Application development. Database application development ; Internet applications -- Part II: Storage and

Lyotard and the inhuman / Donna Haraway and GM foods / Plato and the Internet / Heidegger, Habermas

branding: creating and sustaining high performance organisations -- The internet and public relations

-with some tech twists -- The Internet as change agent : reinventing the way we communicate, buy, sell

Primary Source for Brand-Building Ideas? -- The Internet and the Agency -- Prioritizing Strategic Planning

-- Car rental -- Ferry services and railways -- Airlines -- Technology -- The Internet -- Insurance

of ethics, the Internet and communications to demonstrate how technology influences our lives.

-- Organizing data and information -- Telecommunications and networks -- The Internet, intranets, and extranets

the Internet -- Complete HTML 4 and XHTML 1 Quick Reference -- Migrating from HTML to XHTML.