-- Communication --Evaluation -- pt. 3. Strategy: Public Opinion and Persuasion -- Conflict Management: Dealing

relationship management -- Managing the merchandise planning process -- Buying merchandise -- Retail pricing

-- Brand positioning and differentiation -- Choosing a name for a strong brand -- Brand contact planning

; Planning the sales call is a must! ; Carefully select which sales presentation method to use ; Begin your

Corporate communication : a guide to theory and practice / Cornelissen, Joep.

/ Multirobot search using bio-inspired cooperation and communication paradigms / Abstractions for planning and

communication -- 7. Advocacy -- 8. Personal narrative and life story -- 9. Person-centred strategies for

Business planning.

/ Sarah Corrie and David A. Lane -- Written communication and counselling / Peter du Plessis and Fiona

behaviour -- Chapter 4: Value creation -- Chapter 5: Communication of value -- Chapter 6: Delivering value

Family planning : a global handbook for providers : evidence-based guidance developed through

Qualitative communication research methods / Lindlof, Thomas R.