188 Results Found
000000000000IIE
109.
by
Cravens, David W.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Format:
Books
Publication Date
2006
Excerpt:
includes customer service, technology, customer relationships, pricing, and the global economy." "The cases
110.
by
Kotler, Philip.
Format:
Books
Publication Date
2006
Excerpt:
right relationships with the right customers -- Product, services, and branding strategy -- New
111.
by
Lamb, Charles W.
Format:
Books
Publication Date
2006 2005
Excerpt:
managing products -- Services and nonprofit organization marketing -- Distribution decisions -- Marketing
112.
by
Napier, H. Albert, 1944-
Format:
Books
Publication Date
2006
Excerpt:
-- Unauthorized network access and theft of proprietary information -- Distributed denial of service attacks
113.
by
Arussy, Lior.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Format:
Books
Publication Date
2005
Excerpt:
Customer services -- Management.
by
Shaw, Colin, 1928-
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Format:
Books
Publication Date
2005
Excerpt:
Customer services.
by
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format:
Books
Publication Date
2005
Excerpt:
Best face forward : why companies must improve their service interfaces with customers / Rayport
116.
by
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format:
Books
Publication Date
2005
Excerpt:
The loyalty advantage : essential steps to energize your company, your customers, your brand /
117.
by
Van Hooser, Phillip, 1957-
Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Format:
Books
Publication Date
2005
Excerpt:
Customer services.
118.
by
Peake, Ken.
Table of contents http://www.loc.gov/catdir/toc/ecip056/2005001517.html
Format:
Books
Publication Date
2005
Excerpt:
authorities discuss the enlightening findings and present ways to reshape services, taking into account
by
Shaw, Colin, 1958-
Format:
Books
Publication Date
2005
Excerpt:
Customer services.
by
Knapp, Donna
Format:
Books
Publication Date
2005
Excerpt:
A guide to customer service skills for help desk Knapp, Donna
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