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1. 
Cover image for Communication impact : designing research that matters
by 
Priest, Susanna Hornig.
Format: 
Books
Publication Date 
2005
Excerpt: 
among Caribbean journalists / Marjan de Bruin -- Patient satisfaction in a medical setting : an emergent
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3. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
Consumer satisfaction.
Available: Copies:
4. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
ch. 1: Achieving high customer satisfaction -- ch. 2: Developing strong listening and communication
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5. 
Cover image for First, break all the rules : what the world's greatest managers do differently
by 
Buckingham, Marcus.
Format: 
Books
Publication Date 
2005 1999
Excerpt: 
the link between employee opinions and productivity, profit, customer satisfaction, and the rate of
Available: Copies:
by 
Paterson, Torquil.
Format: 
Books
Publication Date 
2005
Excerpt: 
Satisfaction of claims, judgment by consent and default judgment 107 -- 11 Notice of intention to defend
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7. 
Cover image for Building great customer experiences
by 
Shaw, Colin, 1958-
Format: 
Books
Publication Date 
2005
Excerpt: 
Consumer satisfaction.
Available: Copies:
8. 
Cover image for High performers : recruiting & retaining top employees
by 
Dubinsky, Alan J.
Format: 
Books
Publication Date 
2004
Excerpt: 
Job satisfaction.
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9. 
Cover image for Mass affluence : seven new rules of marketing to today's consumer
by 
Nunes, Paul, 1963-
Format: 
Books
Publication Date 
2004
Excerpt: 
Consumer satisfaction -- United States.
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10. 
Cover image for Accounting for worker well-being
by 
Polachek, S. W.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Job satisfaction.
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11. 
Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
by 
Thompson, Harvey.
Format: 
Books
Publication Date 
2004
Excerpt: 
Consumer satisfaction.
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12. 
Cover image for The elements of typographic style
by 
Bringhurst, Robert.
Format: 
Books
Publication Date 
2004
Excerpt: 
personal satisfaction. Far more than a style guide, this book is a brief history of typographic art; a
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