by
Zanetti, Daniel.
Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html
Format:
Books
Publication Date
2006
Excerpt:
Amaze your customers! : creative tips on winning & keeping your customers / Zanetti, Daniel.
by
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format:
Books
Publication Date
2005
Excerpt:
Best face forward : why companies must improve their service interfaces with customers / Rayport