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1. 
Cover image for Direct social work practice : theory and skills
Direct social work practice : theory and skills
by 
Hepworth, Dean H.
Format: 
Books
Publication Date 
2013
Excerpt: 
-- Assessment: problems and strengths -- Intrapersonal , interpersonal, and environmental factors in assessment
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2. 
Cover image for Getting past no : negotiating with difficult people
Getting past no : negotiating with difficult people
Getting past no : negotiating with difficult people
by 
Ury, William.
Format: 
Books
Publication Date 
1992 1991
Excerpt: 
Interpersonal confrontation.
Available: Copies:
3. 
Cover image for Managing conflict : interpersonal dialogue and third-party roles
Managing conflict : interpersonal dialogue and third-party roles
by 
Walton, Richard E.
Table of contents http://www.gbv.de/dms/bowker/toc/9780201088595.pdf
Format: 
Regular print
Publication Date 
1987
Excerpt: 
Managing conflict : interpersonal dialogue and third-party roles / Walton, Richard E.
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