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IIE
Teaching and Learning
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Faculty of Commerce
Faculty of Humanities
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THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
by
Stickdorn, Marc, author.
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Books
Publication Date
2011
Excerpt:
Service industries -- Management.
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Principles of service marketing and management
by
Lovelock, Christopher H.
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Publication Date
2002
Excerpt:
Service industries -- United States -- Management.
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