2 Results
00IIE
Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by 
Crutcher, C. William, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Managing service excellence : the ultimate guide to building and maintaining a customer-centric
Available: Copies:
Cover image for Building great customer experiences
by 
Shaw, Colin, 1958-
Format: 
Books
Publication Date 
2005
Excerpt: 
Building great customer experiences / Shaw, Colin, 1958-
Available: Copies: