2 Results
00IIE
Cover image for The satisfied customer : winners and losers in the battle for buyer preference
by 
Fornell, Claes.
Format: 
Books
Publication Date 
2007
Excerpt: 
Palgrave Macmillan,
Available: Copies:
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
Palgrave Macmillan,
Available: Copies: