by
Crutcher, C. William, author.
Format:
Books
Publication Date
2014
Excerpt:
Managing service excellence : the ultimate guide to building and maintaining a customer-centric
by
Shaw, Colin, 1958-
Format:
Books
Publication Date
2005
Excerpt:
Building great customer experiences / Shaw, Colin, 1958-
by
Timm, Paul R.
Format:
Books
Publication Date
2001
Excerpt:
Seven power strategies for building customer loyalty / Timm, Paul R.
by
Blattberg, Robert C., 1942-
Format:
Books
Publication Date
2001
Excerpt:
Customer equity : building and managing relationships as valuable assets / Blattberg, Robert C