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IIE
Teaching and Learning
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Faculty of Commerce
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Customer service : career success through customer loyalty
by
Timm, Paul R.
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Publication Date
2011
Excerpt:
big "little thing") -- Use the telephone well for good service -- Use friendly web sites and
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Publish and prosper : blogging for your business
by
Byron, D. L.
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Publication Date
2006
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Web sites -- Design.
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