4 Results
0000IIE
Cover image for Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
, Target, American Express and Chipotle. Students will practice putting concepts into action through our
Available: Copies:
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
-assessment summary sheet -- 10. Understanding, action, and embedding -- 11. Case study : from the most ridiculed to
Available: Copies:
Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
by 
Van Hooser, Phillip, 1957-
Format: 
Books
Publication Date 
2005
Excerpt: 
professionalism in action -- Other books by Phillip Van Hooser.
Available: Copies:
Cover image for Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Airlines to Kinko's. Plus, Services in Action boxes in each chapter spotlight how real-world companies use
Available: Copies: