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000IIE
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Improving service quality in the global economy : achieving high performance in public and private
Available: Copies:
by 
Drew, John, 1970-
Format: 
Books
Publication Date 
2004
Excerpt: 
Quality function deployment.
Available: Copies: