by
Nelson, Darwin B.
Format:
Books
Publication Date
2011
Excerpt:
Management -- Leadership Skills: Social awareness, Empathy, Decision making, and Positive influence -- Self
by
DuBrin, Andrew J.
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004006562.html
Format:
Books
Publication Date
2005
Excerpt:
Building trust -- Showing empathy -- Active listening -- Using influence tactics -- Helping others