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Quality management : theory and application
by
Mauch, Peter D., 1954-
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http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018653406&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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2010
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Quality management : creating and sustaining organizational effectiveness
by
Summers, Donna C. S.
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2005
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