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edition of Customer Care Excellence recognizes these trends and demonstrates in a dear, practical way how

"Extensively revised, the new Second Edition of Programming and Problem Solving with Java continues

This 8th edition features a major new case study developed to help illuminate the complexities of

nature of how broadcast journalists must think, act, write and report on a 24/7 basis. This new edition

"Part of the popular LPN threads series, 'Basic Geriatric Nursing', 4th Edition presents the

new terms, bringing the dictionary up to date with the latest terminology." "The Sixth Edition also

edition, Pierre-Richard Agenor and Peter Montiel cover the latest advances in this rapidly changing field

Interests, Third Edition continues to reflect the richness and diversity of institutional thought, viewed

armchair literary traveller. New to this edition are special feature entries on writers particularly

"Fully updated from the first edition, this book compares and contrasts tools and techniques used

The fourth edition of 'Physics of the Earth' maintains the original philosophy of this graduate

"This new edition builds on the success of its predecessor, providing comprehensively expanded