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The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
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Publication Date

2009

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The principles and practice of change

Price, Deborah.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0913/2009002741-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0913/2009002741-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0913/2009002741-d.html

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Books

Publication Date

2009

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Taming the land : the lost postcard photographs of the Texas High Plains

Morris, John Miller.

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Project MUSE http://muse.jhu.edu/books/9781603443678/
Table of contents http://catdir.loc.gov/catdir/toc/ecip0816/2008015577.html

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Electronic Resources

Publication Date

2009

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Robin McGraw's complete makeover guide : a companion to "What's age got to do with it?"

McGraw, Robin.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1002/2009279604-d.html

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Books

Publication Date

2009

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The disciplinary frame : photographic truths and the capture of meaning

Tagg, John.

Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=433207
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JSTOR http://www.jstor.org/stable/10.5749/j.ctttv1qh
MyiLibrary http://www.myilibrary.com?id=523434

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Electronic Resources

Publication Date

2009

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Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0827/2008039551.html">http://catdir

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Adult development and aging

Cavanaugh, John C.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1303/2009925570-t.html
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Books

Publication Date

2009

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Tales of hi and bye : greetings and parting rituals around the world

Lundmark, Torbjörn.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1007/2010291393-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018660210&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018660210&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1007/2010291393-b.html
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Publication Date

2009

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The findability formula : the easy, non-technical approach to search engine marketing

Lutze, Heather, 1969-

Table of contents http://catdir.loc.gov/catdir/toc/ecip0827/2008038668.html

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Publication Date

2009

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Media studies : an introduction

Kolker, Robert Phillip.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0828/2008041559.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017009411&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017009411&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

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Publication Date

2009

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The king of Madison Avenue : David Ogilvy and the making of modern advertising

Roman, Kenneth.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0828/2008040118.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0901/2008040118-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0901/2008040118-d.html

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Publication Date

2009

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The disappearance of objects : New York art and the rise of the postmodern city

Shannon, Joshua, 1972-

Table of contents http://catdir.loc.gov/catdir/toc/ecip0827/2008039276.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017317516&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://tocs.kubikat.org/rco/b00/344/b00344257m-toc.pdf
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017317516&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

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Publication Date

2009

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Forensic science : a beginner's guide

Siegel, Jay A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1311/2012472847-d.html

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Publication Date

2009

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