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First, break all the rules : what the world's greatest managers do differently

Buckingham, Marcus.

Format:

Books

Publication Date

2005 1999

Excerpt:

the link between employee opinions and productivity, profit, customer satisfaction, and the rate of

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Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

The psychology of interpersonal relationships

Berscheid, Ellen.

Format:

Books

Publication Date

2005

Excerpt:

and sex -- Ch. 13. Satisfaction and stability -- Ch. 14. Intervention and dissolution.

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Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

The essentials of the new workplace : a guide to the human impact of modern working practices

Holman, David (David J.)

Format:

Books

Publication Date

2005

Excerpt:

Job satisfaction.

Available: Copies:

Communication impact : designing research that matters

Priest, Susanna Hornig.

Table of contents http://www.loc.gov/catdir/toc/ecip0419/2004015474.html

Format:

Books

Publication Date

2005

Excerpt:

among Caribbean journalists / Marjan de Bruin -- Patient satisfaction in a medical setting : an emergent

Available: Copies:

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

Wreden, Nick.

ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html

Format:

Books

Publication Date

2005

Excerpt:

customer: learning customer value ; Satisfaction versus accountability: which metric for success ; Customer

Available: Copies:

High performers : recruiting & retaining top employees

Dubinsky, Alan J.

Table of contents http://www.loc.gov/catdir/toc/fy042/2003277213.html

Format:

Books

Publication Date

2004

Excerpt:

Job satisfaction.

Available: Copies:

Accounting for worker well-being

Polachek, S. W.

Full text available online via ScienceDirect Books (restricted access)

Format:

Electronic Resources

Publication Date

2004

Excerpt:

Job satisfaction.

Available: Copies:

The teacher's survival guide

Thody, Angela.

Format:

Books

Publication Date

2004

Excerpt:

Teachers -- Job satisfaction -- Great Britain.

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Hello laziness! : why hard work doesn't pay

Maier, Corinne.

Format:

Books

Publication Date

2004

Excerpt:

Job satisfaction.

Available: Copies:

Consumers

Arnould, Eric J.

Table of contents http://catdir.loc.gov/catdir/toc/mh031/2002041065.html
Publisher description http://catdir.loc.gov/catdir/description/mh031/2002041065.html

Format:

Books

Publication Date

2004

Excerpt:

decisions -- Ch. 16. Acquiring things -- Ch. 17. Consumer innovation -- Ch. 18. Consumer satisfaction -- Ch

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