3 Results
000IIE
by 
Dessler, Gary, 1942-
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Performance management and appraisal -- Coaching, careers and talent management -- Establishing strategic pay
Available: Copies:
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Format: 
Books
Publication Date 
2009
Excerpt: 
and connecting with the customer -- Delivering excellent customer service -- Coaching and mentoring
Available: Copies:
Cover image for The cove
by 
Clark, Jim, 1944- film producer.
Format: 
Video disc
Publication Date 
2009
Excerpt: 
Poaching -- Japan.
Available: Copies: