2 Results
00IIE
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
by 
Knapp, Donna.
Format: 
Books
Publication Date 
1999
Excerpt: 
A guide to customer service skills for the help desk professional / Knapp, Donna.
Available: Copies: