3 Results
000IIE
by 
Plaster, Gary.
Format: 
Books
Publication Date 
2006
Excerpt: 
Beyond six sigma : profitable growth throuth customer value creation / Plaster, Gary.
Available: Copies:
by 
Reichheld, Frederick F.
Format: 
Books
Publication Date 
2001 1996
Excerpt: 
The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld
Available: Copies: