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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.

Available: Copies:

Multiliteracies in education : South African perspectives

Engelbrecht, Alta, editor.

Format:

Books

Publication Date

2019

Excerpt:

design: a practical approach to exploring multiliteracy -- CHAPTER 9: Linking multiple intelligence and

Available: Copies:

Online courts and the future of justice

Susskind, Richard E., author.

Format:

Books

Publication Date

2019

Excerpt:

-- Tackling injustice -- Part II. Is court a service or a place? -- The vision -- Architecture -- Online

Available: Copies:

Revisiting intelligence and policy : problems with politicization and receptivity

Marrin, Stephen, editor of compilation.

Format:

Books

Publication Date

2014

Excerpt:

Intelligence service -- Political aspects -- United States.

Available: Copies:

Using experience to develop leadership talent : how organizations leverage on-the-job development

McCauley, Cynthia D. (Cynthia Denise), 1958- editor of compilation.

Format:

Books

Publication Date

2014

Excerpt:

. Experience-based development : building a foundation at Kelly Services / ch. 6. Leading from where you are

Available: Copies:

Psychological assessment and theory : creating and using psychological tests

Kaplan, Robert M. (Robert Malcolm), 1947-

Format:

Books

Publication Date

2013

Excerpt:

Techniques -- 9. Theories of Intelligence and the Binet Scales -- 10. The Wechsler Intelligence Scales: WAIS

Available: Copies:

The South African intelligence services : from apartheid to democracy, 1948-2005

O'Brien, Kevin A.

Format:

Books

Publication Date

2011

Excerpt:

The South African intelligence services : from apartheid to democracy, 1948-2005 / O'Brien, Kevin A.

Available: Copies:

Green IT strategies and applications : using environmental intelligence

Unhelkar, Bhuvan.

Format:

Books

Publication Date

2011

Excerpt:

Green IT strategies and applications : using environmental intelligence / Unhelkar, Bhuvan.

Available: Copies:

Agents of treachery : spy stories

Penzler, Otto.

Format:

Books

Publication Date

2010

Excerpt:

Intelligence service -- Great Britain -- Fiction.

Available: Copies:

Strategic marketing : creating competitive advantage

West, Douglas C.

Format:

Books

Publication Date

2010

Excerpt:

. Service Marketing Strategies -- 10. Pricing & Distribution Strategies -- 11. Marketing Communications

Available: Copies:

Managing intelligence : the art of influence

Quarmby, Neil.

Format:

Books

Publication Date

2010

Excerpt:

Intelligence service.

Available: Copies:

Strategic thinking in criminal intelligence

Ratcliffe, Jerry.

Format:

Books

Publication Date

2009

Excerpt:

Intelligence service.

Available: Copies:

Using your emotional intelligence to develop others

Caldwell, Sheri.

Format:

Books

Publication Date

2009

Excerpt:

Using your emotional intelligence to develop others / Caldwell, Sheri.

Available: Copies:

The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Management.

Available: Copies:

Autonomic networks

Gaïti, Dominique.

Table of contents only http://www.loc.gov/catdir/toc/ecip0717/2007018294.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007018294-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007018294-d.html

Format:

Books

Publication Date

2008

Excerpt:

Distributed artificial intelligence.

Available: Copies:

Intelligence-led policing

Ratcliffe, Jerry.

Format:

Books

Publication Date

2008

Excerpt:

Intelligence service.

Available: Copies:

Anthropological intelligence: the deployment and neglect of American anthropology in the Second World War

Price, David H., 1960-

Format:

Books

Publication Date

2008

Excerpt:

Anthropological intelligence: the deployment and neglect of American anthropology in the Second

Available: Copies:

A most wanted man

Le Carré, John, 1931-

Format:

Books

Publication Date

2008

Excerpt:

Intelligence service -- Western countries -- Fiction.

Available: Copies:

Body of lies

Ignatius, David, 1950-

Format:

Books

Publication Date

2008

Excerpt:

Intelligence service -- Jordan -- Fiction.

Available: Copies:

Handbook of marketing research methodologies for hospitality and tourism

Nykiel, Ronald A.

Format:

Books

Publication Date

2007

Excerpt:

research to customer service and quality initiatives -- Pt. IV. Planning and communications -- ch. 16

Available: Copies:

FBI : intelligence reform

Masse, Todd.

Table of contents only http://www.loc.gov/catdir/toc/ecip0611/2006011078.html

Format:

Books

Publication Date

2006

Excerpt:

Intelligence service -- Law and legislation -- United States.

Available: Copies:

The educator's guide to emotional intelligence and academic achievement : social-emotional learning in the classroom

Elias, Maurice J.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005025359.html

Format:

Books

Publication Date

2006

Excerpt:

The educator's guide to emotional intelligence and academic achievement : social-emotional learning

Available: Copies:

Apartheid's friends : the rise and fall of South Africa's secret service

Sanders, James, 1963-

Format:

Books

Publication Date

2006

Excerpt:

Intelligence service -- South Africa.

Available: Copies:

The Mitrokhin archive II : the KGB and the world

Andrew, Christopher M.

Format:

Books

Publication Date

2005

Excerpt:

Intelligence service -- Soviet Union -- History.

Available: Copies:

Charlie Wilson's war [the extraordinary story of the largest covert operation in history]

Crile, George.

Format:

Audio disc

Publication Date

2005

Excerpt:

Afghanistan -- History -- Soviet occupation, 1979-1989 -- Secret service.

Available: Copies:

The value factor : how global leaders use information for growth and competitive advantage

Hurd, Mark.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024265.html

Format:

Books

Publication Date

2004

Excerpt:

Business information services.

Available: Copies:

The thirty-nine steps

Buchan, John, 1875-1940.

Format:

Books

Publication Date

2004 1915

Excerpt:

Intelligence service -- Great Britain -- Fiction.

Available: Copies:

Cover image for Charlie Wilson's war : the extraordinary story of how the wildest man in Congress and a rogue CIA agent changed the history of our times

Charlie Wilson's war : the extraordinary story of how the wildest man in Congress and a rogue CIA agent changed the history of our times

Crile, George.

Format:

Books

Publication Date

2003

Excerpt:

Afghanistan -- History -- Soviet occupation, 1979-1989 -- Secret service -- United States.

Available: Copies:

Intelligent IT outsourcing : eight building blocks to success

Cullen, Sara.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0627/2005412440-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012921917&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012921917&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0627/2005412440-d.html

Format:

Books

Publication Date

2003

Excerpt:

Intelligent IT outsourcing : eight building blocks to success / Cullen, Sara.

Available: Copies:

The hidden hand : Britain, America, and Cold War secret intelligence

Aldrich, Richard J. (Richard James), 1961-

Table of contents http://www.loc.gov/catdir/toc/fy031/2002020648.html

Format:

Books

Publication Date

2002 2001

Excerpt:

Intelligence service -- History -- 20th century.

Available: Copies:

The secret police and the revolution : the fall of the German Democratic Republic

Peterson, Edward N. (Edward Norman), 1925-

Format:

Books

Publication Date

2002

Excerpt:

Intelligence service -- Germany (East)

Available: Copies:

Out of the ashes : the resurrection of Saddam Hussein

Cockburn, Andrew, 1947-

Format:

Books

Publication Date

2000 1999

Excerpt:

Intelligence service -- United States.

Available: Copies:

Man without a face : the autobiography of communism's greatest spymaster

Wolf, Markus, 1923-

Format:

Books

Publication Date

1999 1997

Excerpt:

Intelligence service -- Germany (East) -- Biography.

Available: Copies:

Business marketing

Brierty, Edward G., 1925-

Format:

Books

Publication Date

1998

Excerpt:

Service -- Ch. 15. Planning and Developing the Sales Force -- Ch. 16. Organizing and Controlling a Sales

Available: Copies:

The last supper

McCarry, Charles.

Format:

Books

Publication Date

1983

Excerpt:

Intelligence service -- United States -- Fiction.

Available: Copies:

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