byÂ
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format:Â
Books
Publication DateÂ
2024 2013
Excerpt:Â
Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.
byÂ
Roberts-Lombard, Mornay, editor.
Format:Â
Books
Publication DateÂ
2024
Excerpt:Â
Customer services -- Management.
byÂ
Kotler, Philip, author.
Format:Â
Books
Publication DateÂ
2024
Excerpt:Â
strategy: Creating value for target customers -- Products, services, and brands: Building customer value
byÂ
Cant, M. C. (Michael Colin), 1957- editor.
Format:Â
Books
Publication DateÂ
2024
Excerpt:Â
communication management -- Digital marketing -- Customer value and retention -- People, processes and physical
byÂ
Lucas, Robert W., author.
Format:Â
Books
Publication DateÂ
2023
Excerpt:Â
Customer service : skills for success / Lucas, Robert W., author.
byÂ
Berndt, A. (Adele), 1966- editor.
Format:Â
Books
Publication DateÂ
2022
Excerpt:Â
Customer services -- South Africa -- Marketing.
byÂ
Kotler, Philip, author.
Format:Â
Books
Publication DateÂ
2021
Excerpt:Â
-Driven Strategy and Mix -- 7. Customer Value-Driven Marketing Strategy: Creating Value for Target Customers -- 8
byÂ
Paul, Debra, editor.
Format:Â
Books
Publication DateÂ
2020
Excerpt:Â
stakeholders, improving processes and defining requirements. New topics in this edition include the service
byÂ
Chopra, Sunil, 1960- author.
Format:Â
Books
Publication DateÂ
2019
Excerpt:Â
Customer services -- Management.
byÂ
Roberts-Lombard, Mornay, editor.
Format:Â
Books
Publication DateÂ
2018
Excerpt:Â
Customer services -- Management.
byÂ
Berndt, A. (Adele), 1966- editor.
Format:Â
Books
Publication DateÂ
2018
Excerpt:Â
Customer services -- South Africa -- Marketing.
byÂ
Valacich, Joseph S., 1959- author.
Format:Â
Books
Publication DateÂ
2018
Excerpt:Â
-- Managing the information systems infrastructure and services -- Enabling business-to-consumer electronic
byÂ
Coyle, John J. (John Joseph), 1935- author.
Format:Â
Books
Publication DateÂ
2017
Excerpt:Â
-Commerce Order Fulfillment Strategies -- 8-5.Customer Service -- 8-5-1.The Logistics/Marketing Interface -- 8-5-2
byÂ
Sharrock, Robert.
Format:Â
Books
Publication DateÂ
2016
Excerpt:Â
system -- The bank-customer relationship -- Miscellaneous banking services -- Payment -- Payment systems
byÂ
Van Heerden, Neels, 1957- editor.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
Customer relations.
byÂ
Knapp, Donna, author.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
Computer service industry -- Customer services.
byÂ
Kotler, Philip (Philip J.), 1931-
Format:Â
Books
Publication DateÂ
2014 2013
Excerpt:Â
. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New
byÂ
Cant, M. C. (Michael Colin), 1957-
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
Customer service / Cant, M. C. (Michael Colin), 1957-
byÂ
Crutcher, C. William, author.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
Managing service excellence : the ultimate guide to building and maintaining a customer-centric
byÂ
Lucas, Robert W.
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
Customer service : skills for success / Lucas, Robert W.
byÂ
McDaniel, Carl, Jr., 1941-
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
concepts -- Developing and managing products -- Services and nonprofit organization marketing -- Marketing
byÂ
Engelbrecht, Eugene.
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
Customer service management : a holistic approach / Engelbrecht, Eugene.
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
2010
Excerpt:Â
, services and brands : building customer value -- New-product development and product life-cycle strategies
byÂ
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format:Â
Books
Publication DateÂ
2009
Excerpt:Â
Customer services -- Management.
byÂ
Paarman, S.
Format:Â
Books
Publication DateÂ
2009
Excerpt:Â
Customer services.
byÂ
Boshoff, Christo.
Format:Â
Books
Publication DateÂ
2009
Excerpt:Â
Customer services -- South Africa -- Marketing.
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
right relationships with the right customers -- Product, services, and branding strategy -- New
byÂ
Napier, H. Albert, 1944-
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
-- Unauthorized network access and theft of proprietary information -- Distributed denial of service attacks
byÂ
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
Managing service operations : design and implementation / Hollins, Bill.
byÂ
Sanderson, Susan M.
Format:Â
Electronic Resources
Publication DateÂ
2004
Excerpt:Â
Computer industry -- Customer services -- Management.