by
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format:
Books
Publication Date
2006 2005
Excerpt:
Improving service quality in the global economy : achieving high performance in public and private
by
Kearns, Paul.
Publisher description http://www.loc.gov/catdir/description/els031/2003048190.html
Table of contents http://www.loc.gov/catdir/toc/els031/2003048190.html
Table of contents http://www.loc.gov/catdir/toc/els031/2003048190.html
Format:
Books
Publication Date
2003
Excerpt:
organizations perform. Getting the best for the business, the people who work in it and society at large is