byÂ
Sharrock, Robert.
Format:Â
Books
Publication DateÂ
2016
Excerpt:Â
system -- The bank-customer relationship -- Miscellaneous banking services -- Payment -- Payment systems
byÂ
Knapp, Donna, author.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
Computer service industry -- Customer services.
byÂ
Kotler, Philip (Philip J.), 1931-
Format:Â
Books
Publication DateÂ
2014 2013
Excerpt:Â
. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New
byÂ
Morrison, Alastair M.
Format:Â
Books
Publication DateÂ
2010
Excerpt:Â
Food service -- Marketing.
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
2010
Excerpt:Â
, services and brands : building customer value -- New-product development and product life-cycle strategies
byÂ
Knapp, Donna.
Format:Â
Books
Publication DateÂ
2010
Excerpt:Â
Computer industry -- Customer services -- Management.
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
2009
Excerpt:Â
customers -- Creating customer value, satisfation, and loyalty -- Analyzing consumer & business markets
byÂ
Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html
Format:Â
Books
Publication DateÂ
2008
Excerpt:Â
Fundamentals of selling : customers for life through service / Futrell, Charles.
byÂ
Cook, Sarah, 1955-
Format:Â
Books
Publication DateÂ
2008
Excerpt:Â
Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-
byÂ
Harris, Peter J. (Peter James), 1944-
Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
hospitality services / Peter Harris -- Cross-border reporting for performance evaluation / Ian Graham -- Cost
byÂ
Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
Demand -- Part III. Connecting with Customers: Chapter 5 -- Creating Customer Value, Satisfaction
byÂ
Cravens, David W.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
includes customer service, technology, customer relationships, pricing, and the global economy." "The cases
byÂ
Barlow, Janelle, 1943-
Format:Â
Books
Publication DateÂ
2006 2004
Excerpt:Â
Branded customer service : the new competitive edge / Barlow, Janelle, 1943-
byÂ
Sanderson, Susan M.
Format:Â
Electronic Resources
Publication DateÂ
2004
Excerpt:Â
Computer industry -- Customer services -- Management.
byÂ
Brink, A. (Annekie)
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
Customer relationship management & customer service / Brink, A. (Annekie)
byÂ
Czinkota, Michael R.
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
-- Customer service online:the HP Designjet -- The F-18 Hornet offset -- Kadimi Group of Companies (India
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
: partnering to build customer relationships -- Marketing in the digital age : making new customer connections
byÂ
Hutt, Michael D.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
. Managing services for business markets. -- 14. Managing business marketing channels. -- 15. Pricing
byÂ
Jordaan, Yolanda.
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
Customer services.
byÂ
Lovelock, Christopher H.
Format:Â
Books
Publication DateÂ
2002
Excerpt:Â
Principles of service marketing and management / Lovelock, Christopher H.
byÂ
Morrison, Alastair M.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Format:Â
Books
Publication DateÂ
2002
Excerpt:Â
Food service -- Marketing.
byÂ
Perreault, William D., Jr.
Format:Â
Books
Publication DateÂ
2002
Excerpt:Â
customer service and logistics -- Retailers, wholesalers, and their strategy planning -- Promotion
byÂ
Richardson, Paul, 1962-
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056868.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Format:Â
Books
Publication DateÂ
2001
Excerpt:Â
brand image, enhance customer relations, and create entirely new distribution channels for products and
byÂ
Kotler, Philip.
Format:Â
Electronic Resources
Publication DateÂ
2001
Excerpt:Â
, targeting, and positioning for competitive advantage -- Developing the marketing mix. Product and services
byÂ
Els, Lien.
Format:Â
Books
Publication DateÂ
2000
Excerpt:Â
Customer services -- Management.
byÂ
Ford, Robert C. (Robert Clayton), 1945-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Format:Â
Books
Publication DateÂ
2000
Excerpt:Â
Hospitality industry -- Customer services.
byÂ
Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format:Â
Books
Publication DateÂ
1998
Excerpt:Â
services operation delivery system -- Investing in staff -- Monitoring and controlling service provision
byÂ
Aguilar, Leslie.
Format:Â
Books
Publication DateÂ
1996
Excerpt:Â
Multicultural customer service : providing outstanding service across cultures / Aguilar, Leslie.
byÂ
Perreault, William D.
Format:Â
Books
Publication DateÂ
1996
Excerpt:Â
customers and their buying behavior -- Elements of product planning for goods and services -- Product
byÂ
Dorrian, A. P. (A. Paul)
Format:Â
Books
Publication DateÂ
1996
Excerpt:Â
Customer services -- South Africa.
byÂ
Schonberger, Richard.
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
Format:Â
Books
Publication DateÂ
1991
Excerpt:Â
Operations management : improving customer service / Schonberger, Richard.