3 Results
000IIE
Cover image for Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Format: 
Books
Publication Date 
2005
Excerpt: 
- are enabling managers to recruit machines into "front-office" roles that both drive down the costs of
Available: Copies:
Cover image for Harvard business review on knowledge management.
Format: 
Books
Publication Date 
1998
Excerpt: 
The Harvard Business Review Paperback Series is designed to bring managers and professionals the
Available: Copies:
Cover image for Competing in the information age : strategic alignment in practice
by 
Luftman, Jerry N.
Format: 
Books
Publication Date 
1996
Excerpt: 
leading academics, Competing in the Information Age shows managers how to avoid being blindsided by
Available: Copies: