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Open innovation in the financial services : growing through openness, flexibility and customer integration

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Open innovation in the financial services : growing through openness, flexibility and customer

Available: Copies:

Personal selling

Van Heerden, Neels, 1957- editor.

Format:

Books

Publication Date

2014

Excerpt:

Customer relations.

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric

Available: Copies:

Please every customer : delivering stellar customer service across cultures

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Please every customer : delivering stellar customer service across cultures / Lucas, Robert W.

Available: Copies:

Wired and dangerous : how your customers have changed and what to do about it

Bell, Chip R.

Format:

Books

Publication Date

2011

Excerpt:

Customer services.

Available: Copies:

Customer service : career success through customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Customer service : career success through customer loyalty / Timm, Paul R.

Available: Copies:

Effective customer care

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer services -- Case studies.

Available: Copies:

Cover image for The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

Beemer, C. Britt.

Format:

Books

Publication Date

2009

Excerpt:

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest

Available: Copies:

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.

Available: Copies:

Great customer connections : simple psychological techniques that guarantee exceptional service

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Great customer connections : simple psychological techniques that guarantee exceptional service /

Available: Copies:

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services.

Available: Copies:

The working world for young adults. Customer service an attitude not an occupation

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

The working world for young adults. Customer service an attitude not an occupation / Dieffenbach

Available: Copies:

Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

Building great customer experiences

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

Dealing with difficult people

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Service à la clientèle.

Available: Copies:

101 ways to really satisfy your customers

Griffiths, Andrew, 1966-

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html

Format:

Books

Publication Date

2002

Excerpt:

Customer services.

Available: Copies:

Seven power strategies for building customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

Customer services.

Available: Copies:

Customer equity : building and managing relationships as valuable assets

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Excerpt:

Customer services -- Marketing.

Available: Copies:

Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Management.

Available: Copies:

The psychology of customer service

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Excerpt:

The psychology of customer service / Jude, Brian.

Available: Copies:

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Customer services.

Available: Copies:

Advances in relationship marketing

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Excerpt:

Customer relations.

Available: Copies:

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

I was your customer

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

Customer services.

Available: Copies:

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