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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.

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Customer service : skills for success

Lucas, Robert W., author.

Format:

Books

Publication Date

2023

Excerpt:

Customer service : skills for success / Lucas, Robert W., author.

Available: Copies:

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Customer services.

Available: Copies:

Customer service

Cant, M. C. (Michael Colin), 1957-

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Customer service / Cant, M. C. (Michael Colin), 1957-

Available: Copies:

Customer service

Machado, Ricardo.

Format:

Books

Publication Date

2012

Excerpt:

Customer service / Machado, Ricardo.

Available: Copies:

Customer service : skills for success

Lucas, Robert W.

Format:

Books

Publication Date

2012

Excerpt:

Customer service : skills for success / Lucas, Robert W.

Available: Copies:

Key account management : tools and techniques for achieving profitable key supplier status

Cheverton, Peter.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html

Format:

Books

Publication Date

2012

Excerpt:

Customer services.

Available: Copies:

Customer service : career success through customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Customer service : career success through customer loyalty / Timm, Paul R.

Available: Copies:

Please every customer : delivering stellar customer service across cultures

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Please every customer : delivering stellar customer service across cultures / Lucas, Robert W.

Available: Copies:

Wired and dangerous : how your customers have changed and what to do about it

Bell, Chip R.

Format:

Books

Publication Date

2011

Excerpt:

Customer services.

Available: Copies:

Customer service management : a holistic approach

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Excerpt:

Customer service management : a holistic approach / Engelbrecht, Eugene.

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Effective customer care

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer services -- Case studies.

Available: Copies:

Successful customer service

Rowson, Pauline.

Format:

Books

Publication Date

2009

Excerpt:

Successful customer service / Rowson, Pauline.

Available: Copies:

Personal assistance. NQF level 4, Student's book

Paarman, S.

Format:

Books

Publication Date

2009

Excerpt:

Customer services.

Available: Copies:

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

Available: Copies:

The art of client service

Solomon, Robert.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

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From products to services : insight and experience from companies which have embraced the service economy

Young, Laurie, 1955-

Format:

Books

Publication Date

2008

Excerpt:

From products to services : insight and experience from companies which have embraced the service

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

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Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

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Customer service : a practical approach

Harris, Elaine K.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html

Format:

Books

Publication Date

2007

Excerpt:

Customer service : a practical approach / Harris, Elaine K.

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How Toyota became #1 : leadership lessons from the world's greatest car company

Magee, David, 1965-

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Case studies.

Available: Copies:

Dancing with the customer : 101 lessons towards service supremacy

Dorrian, Paul.

Format:

Books

Publication Date

2007

Excerpt:

Dancing with the customer : 101 lessons towards service supremacy / Dorrian, Paul.

Available: Copies:

Delivering knock your socks off service

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

Customer services.

Available: Copies:

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.

Available: Copies:

Amaze your customers! : creative tips on winning & keeping your customers

Zanetti, Daniel.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html

Format:

Books

Publication Date

2006

Excerpt:

Amaze your customers! : creative tips on winning & keeping your customers / Zanetti, Daniel.

Available: Copies:

Service orientation : winning strategies and best practices

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services.

Available: Copies:

Customer service delivery : research and best practices

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer service delivery : research and best practices / Fogli, Lawrence.

Available: Copies:

Great customer connections : simple psychological techniques that guarantee exceptional service

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Great customer connections : simple psychological techniques that guarantee exceptional service /

Available: Copies:

Branded customer service : the new competitive edge

Barlow, Janelle, 1943-

Format:

Books

Publication Date

2006 2004

Excerpt:

Branded customer service : the new competitive edge / Barlow, Janelle, 1943-

Available: Copies:

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services.

Available: Copies:

The working world for young adults. Customer service an attitude not an occupation

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

The working world for young adults. Customer service an attitude not an occupation / Dieffenbach

Available: Copies:

Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

Building great customer experiences

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

Business success through service excellence

Clark, Moira.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

Available: Copies:

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

Available: Copies:

The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

Customer services.

Available: Copies:

The innovator's dilemma : the revolutionary book that will change the way you do business

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

Customer services.

Available: Copies:

Focusing on customer service in Southern Africa

Theron, Danie.

Format:

Books

Publication Date

2003

Excerpt:

Focusing on customer service in Southern Africa / Theron, Danie.

Available: Copies:

Performance Research Associates' Delivering knock your socks off service.

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

Customer services.

Available: Copies:

101 ways to really satisfy your customers

Griffiths, Andrew, 1966-

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html

Format:

Books

Publication Date

2002

Excerpt:

Customer services.

Available: Copies:

Seven power strategies for building customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

Customer services.

Available: Copies:

Good service is good business : 7 simple strategies for success

DeVrye, Catherine.

Format:

Books

Publication Date

2001

Excerpt:

Customer services.

Available: Copies:

Fish! : a remarkable way to boost morale and improve results

Lundin, Stephen C., 1941-

Format:

Books

Publication Date

2001 2000

Excerpt:

Customer services.

Available: Copies:

Services marketing : a managerial perspective

McColl, Rod, 1957-

Format:

Books

Publication Date

1998

Excerpt:

Customer services.

Available: Copies:

Services marketing

Kurtz, David L., 1941-

Format:

Books

Publication Date

1998

Excerpt:

Customer services.

Available: Copies:

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Customer services.

Available: Copies:

I was your customer

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

Evans, Wendy, 1940-

Format:

Books

Publication Date

1993

Excerpt:

Customer services.

Available: Copies:

Customer first : a strategy for quality service

Walker, Denis.

Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF

Format:

Books

Publication Date

1990

Excerpt:

Customer first : a strategy for quality service / Walker, Denis.

Available: Copies:

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

Customer services.

Available: Copies:

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