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IIE
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00IIE
Cover image for Business success through service excellence
Business success through service excellence
by 
Clark, Moira.
Format: 
Books
Publication Date 
2004
Excerpt: 
Business success through service excellence / Clark, Moira.
Available: Copies:
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-
Available: Copies:
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