2 Results
00IIE
by 
Aikens, C. Harold.
Format: 
Books
Publication Date 
2006
Excerpt: 
Quality : a corporate force : managing for excellence / Aikens, C. Harold.
Available: Copies:
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
steps -- App. D. 2004 criteria for performance excellence - item listing -- App. E. Are we making
Available: Copies: