3 Results
000IIE
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2015
Excerpt: 
-- Service marketing research -- Service product -- Physical evidence -- People -- Process -- Place
Available: Copies:
Cover image for Knowledge intensive business services : organizational forms and national institutions
by 
Miozzo, Marcela, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
evidence on fast-growing KIBS and their implications for innovation." "The book will be of interest to
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
loyalty -- Service metrics and technology -- Service product -- Physical evidence -- People -- Process
Available: Copies: