by
Jordaan, Yolanda.
Format:
Books
Publication Date
2015
Excerpt:
-- Service marketing research -- Service product -- Physical evidence -- People -- Process -- Place
by
Miozzo, Marcela, 1963-
Format:
Books
Publication Date
2006
Excerpt:
evidence on fast-growing KIBS and their implications for innovation." "The book will be of interest to
by
Jordaan, Yolanda.
Format:
Books
Publication Date
2004
Excerpt:
loyalty -- Service metrics and technology -- Service product -- Physical evidence -- People -- Process