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Quality management for organizational excellence : introduction to total quality

Goetsch, David L.

Format:

Books

Publication Date

2014

Excerpt:

Quality management for organizational excellence : introduction to total quality / Goetsch, David L.

Available: Copies:

Essentials of quality : with cases and experiential exercises

Sower, Victor E.

Format:

Books

Publication Date

2011

Excerpt:

Essentials of quality : with cases and experiential exercises / Sower, Victor E.

Available: Copies:

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Michelli, Joseph A., 1960-

Format:

Books

Publication Date

2011

Excerpt:

Total quality management.

Available: Copies:

Quality management : theory and application

Mauch, Peter D., 1954-

Klappentext
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018653406&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2010

Excerpt:

Quality management : theory and application / Mauch, Peter D., 1954-

Available: Copies:

Business process mapping : improving customer satisfaction. Workbook

Jacka, J. Mike.

Format:

Books

Publication Date

2009

Excerpt:

Total quality management.

Available: Copies:

International handbook of practice-based performance management

Julnes, Patria de Lancer.

Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

Best practices in lean six sigma process improvement : a deeper look

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Six sigma (Quality control standard)

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

The progressive audit : a toolkit for improving your organizational quality culture

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

The progressive audit : a toolkit for improving your organizational quality culture / Pfannerstill

Available: Copies:

Process improvement and quality management in the retail industry

George, Stephen, 1948-

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html

Format:

Books

Publication Date

2006

Excerpt:

Process improvement and quality management in the retail industry / George, Stephen, 1948-

Available: Copies:

Quality : a corporate force : managing for excellence

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Quality : a corporate force : managing for excellence / Aikens, C. Harold.

Available: Copies:

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

Beyond six sigma : profitable growth throuth customer value creation

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

Total quality : management, organization and strategy

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

Total quality : management, organization and strategy / Evans, James R. (James Robert), 1950-

Available: Copies:

Quality management : creating and sustaining organizational effectiveness

Summers, Donna C. S.

Format:

Books

Publication Date

2005

Excerpt:

Quality management : creating and sustaining organizational effectiveness / Summers, Donna C. S.

Available: Copies:

The management and control of quality

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

The management and control of quality / Evans, James R. (James Robert), 1950-

Available: Copies:

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

Basu, Ron.

Format:

Books

Publication Date

2004

Excerpt:

Implementing quality : a practical guide to tools and techniques : enabling the power of

Available: Copies:

Rethinking performance measurement : beyond the balanced scorecard

Meyer, Marshall W.

Format:

Books

Publication Date

2002

Excerpt:

Total quality management.

Available: Copies:

ISO 9000 quality systems handbook

Hoyle, David.

Format:

Books

Publication Date

2001

Excerpt:

ISO 9000 quality systems handbook / Hoyle, David.

Available: Copies:

Customer-driven project management : building quality into project process

Barkley, Bruce, 1939-

Format:

Books

Publication Date

2001

Excerpt:

Customer-driven project management : building quality into project process / Barkley, Bruce, 1939-

Available: Copies:

The Oliver Wight ABCD checklist for operational excellence

Wight, Oliver W.

Table of contents http://catdir.loc.gov/catdir/toc/onix06/00033007.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/00033007.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00033007.html

Format:

Books

Publication Date

2000

Excerpt:

Total quality management.

Available: Copies:

Total quality management : text with cases

Oakland, John S.

Format:

Books

Publication Date

2000

Excerpt:

Total quality management : text with cases / Oakland, John S.

Available: Copies:

Assessing business excellence : a guide to self-assessment.

Porter, L. J. Porter, Leslie J.

Format:

Books

Publication Date

1998

Excerpt:

Total quality management.

Available: Copies:

Principles of total quality

Swift, J. A.

Format:

Books

Publication Date

1998

Excerpt:

Omachonu, Vincent K. Principles of total quality.

Available: Copies:

Managing quality

Dale, B. G.

Format:

Books

Publication Date

1994

Excerpt:

Managing quality / Dale, B. G.

Available: Copies:

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