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A guide to service desk concepts
by
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format:
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Publication Date
2014
Excerpt:
Computer service industry -- Customer services.
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A guide to help desk concepts
by
Knapp, Donna.
Format:
Books
Publication Date
2003
Excerpt:
Computer service industry.
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