8 Results
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Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes
Available: Copies:
by 
James, Oliver, 1953-
Format: 
Books
Publication Date 
2013
Excerpt: 
of working life and is a major contributor to a successful career. With only 11 per cent of people
Available: Copies:
by 
Patterson, James, 1947-
Format: 
Books
Publication Date 
2008
Excerpt: 
. Juggling cases, Lindsay has plenty on her mind. Michael Champion was a people's hero, a popular governor
Available: Copies:
by 
Kotter, John P., 1947-
Format: 
Books
Publication Date 
2008
Excerpt: 
successful transformations. Now, he shines the spotlight on the crucial first step in his framework: creating
Available: Copies:
by 
Burlingham, Bo.
Format: 
Books
Publication Date 
2007 2005
Excerpt: 
anomaly in today's environment. This book is about the unconventional people who run these purpose
Available: Copies:
by 
Canfield, Jack, 1944-
Format: 
Books
Publication Date 
2001 2000
Excerpt: 
from getting what they want is lack of focus. People, who focus on what they want, prosper. Those, who
Available: Copies:
by 
Peters, Thomas J.
Format: 
Books
Publication Date 
1984
Excerpt: 
-- Productivity through people -- Hands-on, value-driven -- Stick to the knitting -- Simple form, lean staff
Available: Copies: