2 Results
00IIE
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2015
Excerpt: 
-- Service marketing research -- Service product -- Physical evidence -- People -- Process -- Place
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
loyalty -- Service metrics and technology -- Service product -- Physical evidence -- People -- Process
Available: Copies: