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Knapp, Donna.
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A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by
Knapp, Donna.
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Books
Publication Date
2011
Excerpt:
Course Technology Cengage Learning,
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A guide to service desk concepts
by
Knapp, Donna.
Format:
Books
Publication Date
2010
Excerpt:
Course Technology, Cengage Learning,
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