by
Lucas, Robert W.
Format:
Books
Publication Date
2011
Excerpt:
cultural nuances Provide service to customers of any age who speak English as a second language or has
by
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format:
Books
Publication Date
2005
Excerpt:
-- Participants who speak English as a second language -- Participants with disabilities -- Interacting with