12 Results
000000000000IIE
Cover image for Essentials of organizational behavior
by 
Robbins, Stephen P., 1943- author.
Format: 
Electronic Resources
Publication Date 
2018
Excerpt: 
organizations ; Attitudes and job satisfaction ; Emotions and moods ; Personality and values -- Part 2: Making
Available: Copies:
by 
Robbins, Stephen P., 1943- author.
Format: 
Books
Publication Date 
2016
Excerpt: 
diverse contexts -- Part II : The individual. Diversity in organisations ; Attitudes and job satisfaction
Available: Copies:
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
Available: Copies:
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Achieving high customer satisfaction -- Developing strong listening and communication skills
Available: Copies:
Cover image for Consumers
by 
Arnould, Eric J.
Format: 
Books
Publication Date 
2004
Excerpt: 
decisions -- Ch. 16. Acquiring things -- Ch. 17. Consumer innovation -- Ch. 18. Consumer satisfaction -- Ch
Available: Copies:
Cover image for Strategic human resource management
by 
Mello, Jeffrey A.
Format: 
Books
Publication Date 
2002
Excerpt: 
Needs Satisfaction and Organizational Capabilities to Competitive Advantage by Roger Hallowell
Available: Copies:
Cover image for Organizational behavior
by 
Kreitner, Robert.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
-- Social perception and attributions -- Motivation through needs, job design, and satisfaction
Available: Copies:
by 
Kotler, Philip.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
value and satisfaction -- Strategic planning and the marketing process -- The marketing environment
Available: Copies:
Cover image for Marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2000
Excerpt: 
Satisfaction -- The Nature of High-Performance Businesses -- Delivering Customer Value and Satisfaction
Available: Copies:
Cover image for Marketing management : analysis, planning, implementation, and control
by 
Kotler, Philip.
Format: 
Books
Publication Date 
1997
Excerpt: 
Satisfaction Through Quality, Service, and Value -- 3. Winning Markets Through Market-Oriented Strategic
Available: Copies:
Cover image for Customer first : a strategy for quality service
by 
Walker, Denis.
Format: 
Books
Publication Date 
1990
Excerpt: 
Consumer satisfaction.
Available: Copies: